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Policies and Procedures

Appointments
  • To ensure all appointments run as smoothly as possible, late appointment arrivals may require us to shorten the length of your service and change your service provider.

  • In condideration of our employees and other patrons, we require at least a 48 hour notice to reschedule or cancel an appointment.

  • A credit card or 50% deposit will be required when scheduling spa services of 50.00 or more weekdays and all spa services on Saturdays. All appointments cancelled or rescheduled with less than a 48 hour notice are subject to a loss of deposit or 50% of the scheduled services charged to the credit card. 100% of scheduled services will be charged for same day cancellations or not showing for the appointment.

  • Products and Services
  • At Ambiance, we are proud to offer you a professional line of hair and spa products and high quality services that are 100% guaranteed. Product returns (excluding brushes, cosmetics, nail polishes and most accessories) may be returned within 10 days of purchase for other purchases or a service credit. No cash or credit card refunds will be given under any circumstances. Ambiance reserves the right to refuse service. We encourage you to let us know if you are dissatisfied for any reason and allow Ambiance the opportunity to make it right for you.

  • Gift Certificates
  • We offer customized gift certificates for any service(s) or requested dollar amount. Gift certificates are not refundable, but may be used for other services or product purchases and must be presented upon arrival for validation.

  • Failure to show for any gift certificate services will result in the nullification of the services scheduled.

  • We require a 48 hour notice to rechedule or cancel all appointments.